Are my credit card details secure?
YES, when you order online with us any information you send or we temporarily store while processing your order are encrypted using industry standard 128bit encryption via an ssl secure socket layer

How long before I receive my order?
We try our best to despatch within 24 hours to ensure that you receive your order within 3 to 5 working days.

What if my order arrives damaged?
Contact us by phone or email and explain the nature of the damage. We will then give you details of how to return the damaged item(s) to us and arrange for a replacement to be sent out to you.

What if I do not receive my order?
All of our products require a signature upon delivery. If in the rare event you do not receive your order, please contact us by phone or email and we will arrange for a replacement to be sent out to you.

Delivery & Frequently Asked Questions...

All of our teas are ethically sourced from Fairtrade suppliers. Our wooden boxes are made from sustainable pine and our cardboard hampers from recyled materials

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How do I add a personal message when sending as a gift?
During the checkout proceedure you will be asked to supply an alternative delivery address, name and message if you are purchasing the hamper as a gift.

Do you keep my details or pass them on to third parties?
NO WE DO NOT, we only retain your details for as long as it takes to process your order and to supply your chosen product, after which your details are deleted from our system and at no time ever passed to a third party.

How can I contact Portmanto?
All of our contact details and methods of contact can be found on our contact page

Can I make a bulk/trade purchase for my company or business?
YES, we are happy to discuss bulk or trade purchases. Please feel free to contact us to discuss your requirements.